Cleartrip is a popular online travel agency that helps people plan their trips easily. It started in India in 2006 and has grown into one of the most trusted names in the travel industry.
In this story, we will learn about how Cleartrip became successful and what made it different from other travel websites.
Cleartrip Company Highlights
| Startup Name | Cleartrip |
|---|---|
| Headquarters | Mumbai, Maharashtra, India |
| Sector | Travel and Hospitality |
| Founder | Stuart Crighton, Hrush Bhatt, and Matthew Spacie |
| Founded | 2006 |
| Website | www.cleartrip.com |
Starting Cleartrip
It was founded by three friends: Stuart Crighton, Hrush Bhatt, and Matthew Spacie. They noticed that booking flights and hotels in India was not easy.
Most travel websites were hard to use, and people often faced problems while booking. The founders wanted to change this by making a simple, easy-to-use website where people could book flights, hotels, and trains without any trouble.
In 2006, they launched this website. It was very different from other travel websites at the time. It focused on providing a clean, easy-to-use design.
Unlike many websites that were confusing, its website was simple, quick, and friendly. This made it easy for customers to find what they wanted and complete bookings without any hassle.
Making Travel Simple
Its main idea was to make travel easier for people. Instead of forcing customers to deal with many steps and a lot of information, it simplified the booking process.
The website was designed to show only the most important details, such as flight timings, prices, and hotel options, making the decision process quick.
It also focused on customer service. They made sure that if a customer had any problems, they could easily contact the company for help.
Whether it was an issue with a flight booking or a hotel reservation, it worked hard to solve customer problems quickly.
Expanding the Business
After getting a good response in India, it decided to expand its business. The company not only started offering flights and hotels but also added train bookings.
This was a big move because, in India, many people travel by train. It made it easy for them to book train tickets online, which saved time and effort.
It also expanded internationally. They started offering flights to and from countries all over the world.
They wanted to make it easier for people to travel both within India and outside the country. By partnering with airlines and hotels globally, it was able to offer great deals to its customers.
Technology and Innovation
Its success is also due to its focus on technology. The company made sure to always stay up to date with the latest tech trends.
It was one of the first companies in India to launch a mobile app for travel bookings. This made it even easier for people to book flights and hotels on their smartphones.
In addition to mobile apps, it also improved its website regularly. The company used customer feedback to make its platform better.
They listened to customers and made changes to make sure the booking process was even smoother. They also offered features like live flight tracking, which helped customers know if their flights were on time.
Winning Customer Trust
One of the biggest reasons it became successful was that it built trust with its customers. Many people were nervous about booking travel online, but it made sure to provide a safe and secure platform.
They ensured that customers’ personal and payment information was protected. They also provided clear cancellation and refund policies, so customers felt safe even if they needed to change their plans.
It also focused on offering the best deals to its customers. They regularly updated their prices to make sure they were competitive with other travel websites. This attracted more people to use their platform.
Partnering with Big Companies
Its success also came from partnering with well-known brands. The company worked with major airlines like Air India, Emirates, and Qatar Airways.
They also partnered with popular hotel chains to give customers access to a wide range of options. These partnerships helped it offer better deals and more choices to its customers.
It also formed partnerships with online payment companies which makes it easier for customers to pay for their bookings.
The company ensured that customers had many options to pay securely, whether through credit cards, debit cards, or other online payment methods.
Overcoming Challenges
Like any other business, it also faced challenges. One of the biggest challenges was the competition. The online travel market is crowded, with many other companies offering similar services.
However, it stood out by focusing on customer experience and technology. By constantly improving its platform and offering excellent customer service, it was able to build a strong brand and loyal customers.
Another challenge was the changing travel industry. With the rise of budget airlines and changing travel trends, it had to adapt quickly.
They stayed ahead of the curve by offering flexible options and keeping up with market changes.
Looking to the Future
Its journey is far from over. The company continues to grow and expand its services. In the future, it plans to continue improving its website and mobile app.
They aim to offer even more options for travel, including vacation packages and travel insurance.
The company is also focusing on making travel even more personalized, offering customized recommendations based on customer preferences.
It is also looking to enter more international markets and increase its presence in countries outside India. The company is constantly exploring new ways to make travel easier and more enjoyable for its customers.
Futuristic
Its success story is a great example of how a simple idea can lead to big results. By focusing on technology, customer service, and trust, it was able to change the way people book their travel.
The company’s commitment to making travel easy, affordable, and reliable has earned it a strong place in the travel industry. With its continued focus on innovation and customer experience, It is likely to remain one of the top travel agencies in the future.
Cleartrip FAQs
What is Cleartrip?
Cleartrip is an online travel agency that helps people book flights, hotels, and train tickets.
When was Cleartrip founded?
Cleartrip was founded in 2006 in India.
Who started Cleartrip?
Cleartrip was started by three friends: Stuart Crighton, Sandeep Murthy, and Hrush Bhatt.
What makes Cleartrip different from other travel websites?
Cleartrip is easy to use, has a simple design, and focuses on helping customers book travel quickly and without problems.
Can I book train tickets on Cleartrip?
Yes, Cleartrip allows users to book train tickets in addition to flights and hotels.
Is Cleartrip safe to use?
Yes, Cleartrip provides a secure platform for booking travel, protecting your personal and payment details.
Can I use Cleartrip on my phone?
Yes, Cleartrip has a mobile app that allows you to book flights, hotels, and more on your smartphone.
Does Cleartrip offer international travel options?
Yes, Cleartrip offers flights and hotels for destinations around the world.
Does Cleartrip offer good customer support?
Yes, Cleartrip provides excellent customer service and helps solve any problems you may face during your booking.
What are Cleartrip’s future plans?
Cleartrip plans to continue improving its services, including offering vacation packages, travel insurance, and personalized travel options.
